Weather and cancellation policy.

The decision to cancel session takes into account the safety and well-being of the clients, horses/animals and staff at all times. As it relates to temperature, we follow the guidelines for “RealFeel” weather conditions and the Washington Administrative Codes (WACs). For example: temperature + humidity {spring/summer} and temperature + wind chill {fall}. The conditions at the farm may be different than downtown Pullman and Moscow due to our location in Albion.

Sessions may be canceled or adjusted on a case-by-case/hourly basis at the discretion of the farm or instructor when any of the following conditions are present at the time of your session.

  • RealFeel is less than 32 {Fall} or more than 100 degrees {Spring/ Summer}

  • More than 50% chance of severe weather (windstorms, rainstorms, thunderstorms, warnings/watches)

  • Heavy precipitation within 24 hours (more than 1" of rain in a short period of time; or snow and ice)

  • Steady winds over 18mph and/ or gusts over 22mph: any instance of NOAA wind Advisory.

  • Air quality score above 100 or above as shown by AirVisual.

  • Clothing

    • 60 degrees and above {Short sleeves, racer back tank tops. No spaghetti straps or open toe shoes}

    • 50- 59 degrees {Jacket and/or long sleeves}

    • 40-50 degrees {Jacket and/or coat required}

    • 32-40 degrees {Winter jacket, gloves}

De Feys Equi Health & Wellness instructors may choose to adjust sessions to groundwork, horsemanship education, indoor education or talk in the event of weather, instead of canceling. Make-up lessons cannot be scheduled in lieu of ground lessons or indoor education. Your instructor will email, text or call the number that has been designated to inform you of session cancellations directly. You may also contact your instructor if you have any questions; you will not be charged for sessions canceled due to weather when make-ups are not feasible.

Tardiness and Cancellation Policy

  • Please arrive 5-10 minutes before your session start time and come find your instructor.

  • Clients who are late will not receive additional time beyond the end of their regular lesson time except if the lesson needs to finish their good spot ending.

  • Clients who are more then 20 minutes late for a session without reason may not receive services for that day at the discretion of the instructor

  • Client cancellations made less than 24 hours in advance of a session or event are subject to full or partial fees being charged.

  • No-shows will be charged 100% of the lesson fee.

  • More than two no-shows may result in end of services.

  • Clients will never be charged for a session that is canceled on behalf of the farm, instructor, in emergency situations with notice, and if sudden illness of the child and/or family.

  • Makeup lesson cancellations may not be able to reschedule at the discretion of the instructor.